Maintenance Management

Property Maintenance Software for Managing Requests, Work Orders, Vendors, and Costs in One Place

Eliminate untracked vendor spend, missed work orders, and lost maintenance requests with Propertese.

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The Real Estate ERP, Trusted by Property Teams and Finance Leaders

Propertese is the #1 choice for Real estate companies in the US, UK, and the Middle East. Built to automate property and finance operations, all in one place.

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Maintenance Challenges

Common Property Maintenance Failures

Maintenance requests come in from tenants, vendors, property managers, emails, phone calls, and resident portals. Without a centralised property management maintenance process, tracking progress, controlling costs, and maintaining visibility across properties becomes increasingly difficult.

Invisible Requests

Maintenance requests come in across texts, voicemails, and emails when managing multiple properties. Without a centralised system, requests get missed entirely. A tenant submits an urgent request on a Friday evening and follows up three days later to find out nothing has been actioned.

Incomplete Reports

Vague service requests with no supporting detail or attached evidence create problems for property managers. A vendor arrives on site with no clarity on the scope of work, estimates time and materials incorrectly, and the job takes twice as long as it should have.

Unauthorised Spend

Vendors send invoices for work that was never formally approved. The finance team asks where a significant maintenance spend came from and no one has a clear answer. Without a dedicated commercial property management work order software, vendor costs in large portfolios have no paper trail and no reliable connection to the property financials.

Zero Oversight

With maintenance activity spread across multiple tools and channels, there is no consolidated view of what is open, what is in progress, and what has been completed across the portfolio. Property managers are reactive rather than in control.

Features & Capabilities

Property Maintenance Software That Keeps Every Request, Work Order, and CAM Charge Connected

Propertese manages maintenance requests, work orders, and common area maintenance from one connected platform, with every cost linked directly to the relevant property financial record.

Maintenance Request Management

Every maintenance request captured, tracked, and resolved, both routine and preventive

Tenants submit maintenance requests directly from their portal with photos and a description. The property manager is notified immediately by email and in-app alert and can view all requests in a calendar filterable by property, assignee, and category. Each request carries full task detail including status, category, due date, assignee, and property, with a comment section that keeps the tenant informed throughout. For preventive maintenance, property managers configure recurring schedules for building assets such as HVAC systems, elevators, and generators. Propertese generates the maintenance request automatically at the set frequency, carries all task details and asset tags forward, and attaches a dynamic checklist for the assigned person to complete.

  • Tenant portal submission with photo upload and description
  • Instant email and in-app notification to property manager on submission
  • Calendar view filterable by property, assignee, and task category
  • Full task detail including status, category, due date, assignee, and property and unit
  • Tenant communication via comment section throughout the request lifecycle
  • Preventive maintenance scheduling for commercial assets with configurable recurrence
  • Auto-generated recurring requests with task details, asset tags, and checklists carried forward
Explore Maintenance Request Management
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Maintenance Workflow

How Maintenance Works in Propertese

From the moment a tenant raises an issue to the final vendor payment, every step is managed within the platform.

Tenant raises an issue and assigns to PM
PM Reviews it and can either
Set a Cancel
Set to In Progress and can either
Assign it to another PM internally
Adds notes & feedback
Set to complete
Pay vendor bills
Create a work order and assigns it to a vendor
Vendor gets the job details via email
Vendor performs tasks and provide bills
PM reviews
Add vendor bills
Testimonials

What Our Clients Say

Real words from the real estate businesses that use Propertese every day.

"We extend our sincere thanks to the entire Folio3 team for the successful implementation of Oracle NetSuite. Their persistent support, coordination & problem-solving throughout the project was exceptional. Their dedication & willingness to go the extra mile made a significant difference"

Orville Real Estate

Faiza Munir, Account Manager

Orville Real Estate

"We are extremely happy that we engaged Propertese to assist us in our ERP implementation project. The entire implementation journey went very smoothly without any issues. Propertese did an excellent job implementing the ERP & Real Estate solution."

HSK Real Estate UAE

Hamad Suhail Khyeili, Founder

HSK Real Estate UAE

"The Propertese team was exceptional in setting up our system and NetSuite integration. They led the communication effectively, demonstrated the software thoroughly, and resolved every customization during implementation. The level of support was outstanding."

OneHealth Companies

Spencer Workman, CFO

OneHealth Companies

"Our experience with the Propertese team during the integration was outstanding. The team quickly understood our business needs and configured the system to support our operations. They were responsive to enhancement requests, professional throughout the project, and delivered with impressive turnaround times."

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Robert Tobben, Controller

Eckelkamp Construction, Inc.

Centralise Every Maintenance Request, Work Order, and Vendor Cost in One Platform

Book a 30-minute demo with our team. We will walk you through the maintenance and work order management features using a setup that matches your portfolio type.

FAQs

People Also Ask

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Yes. Tenants log into their portal and submit a maintenance request directly, including a description and photos of the issue. The property manager receives an email and in-app notification as soon as the request is submitted.

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