Maintenance Request Software Covering Tenant Requests and Preventive Maintenance in One ERP
Capture every maintenance request and keep tenants updated automatically with Propertese.
The Real Estate ERP, Trusted by Property Teams and Finance Leaders
Propertese is the #1 choice for Real estate companies in the US, UK, and the Middle East. Built to automate property and finance operations, all in one place.
Why Do Maintenance Requests
Get Missed in Property Management?
Maintenance requests get missed when portfolios rely on scattered channels instead of dedicated maintenance request software.
Maintenance requests arrive by phone call, text message and email, often for the same issue, and no single system tracks them in one place. A property manager logs one request while a second request for the same issue goes unnoticed until a tenant follows up.
What Are the Features of Maintenance
Request Software?
Propertese covers submission, notification, tracking, and preventive scheduling in one connected ERP.
Tenant Self-Service Submission
Tenants submit maintenance requests directly from their portal with a description and photos attached. As online maintenance request software, Propertese removes the phone calls and email threads that would otherwise scatter requests across different channels. The property manager receives an instant email and in-app notification the moment a request comes in.
- Tenant portal submission with photo upload and written description
- Instant email and in-app notification to the assigned property manager
- Requests linked automatically to the correct property and unit
- No separate app or login required beyond the tenant portal already in use
Calendar and Task Detail View
Property managers see every open request in a calendar view, filterable by property, assignee, and task category. Each request carries full task detail including status, category, due date, assignee, and property and unit. As a property management maintenance request system, this replaces the spreadsheets and sticky notes that make it easy to lose track of what is open, what is overdue, and who is responsible.
- Calendar view filterable by property, assignee, and category
- Full task detail including status, due date, and assignment
- Overdue requests visible at a glance across the entire portfolio
- Tenant communication tracked in a comment section attached to the request
Preventive Maintenance Scheduling
For assets that require regular servicing, such as HVAC systems, elevators, and generators, Propertese lets property managers configure a recurrence frequency once. As preventive maintenance software, the system then generates the maintenance request automatically at each interval, carrying forward the asset tag and task details so nothing has to be re-entered.
- Configurable recurrence frequency by asset type
- Auto-generated recurring requests with asset tags and task details carried forward
- Dynamic checklists attached to each generated request for the assigned person to complete
- Reduces reliance on manual reminders or spreadsheet-based tracking
Complete Request History
Every maintenance request tracking event, submission, status change, comment, and resolution, is logged with a timestamp. If a tenant disputes when a request was submitted or how it was handled, the complete history is available without reconstructing it from emails or memory.
- Full timestamped history for every request
- Status changes and tenant communication logged automatically
- Available for dispute resolution without manual searching
- Supports the audit trail required for compliance reviews
How Does Maintenance Request Tracking Connect to Work Orders and Vendor Costs?
A maintenance request on its own is just a report of a problem. In Propertese, a request connects to the rest of the platform automatically.
Maintenance request software in Propertese does more than log a request. It connects directly to work orders, vendor bills and preventive maintenance schedules across the platform.
People Also Ask
Maintenance request software captures tenant maintenance requests, notifies the assigned property manager, and tracks each request through to resolution. Propertese also connects each request to work orders, vendor bills, and financial records within the same ERP.